‘So frustrated’: Quebecers report major issues booking second-dose vaccine appointments

As of Monday, Quebecers 80 and over who got a first dose of the Pfizer vaccine can book a second shot sooner than originally planned.

At least, that’s what’s supposed to happen.

Instead, on the first day of rescheduling, several people say they haven’t been able to get through the online booking process and are facing long wait times to book over the phone.

Several residents have expressed frustration on social media towards a booking process apparently rife with kinks and error messages.

Laval resident Rosalind Warhaft says that after about two dozen attempts leading to error messages and “please refresh” prompts, she’s still without a new date for her shot.

“I am so frustrated,” she said. “I’ve been trying and trying and trying and it wasn’t working.”

“I said, ‘maybe it’s my computer,’ I had another friend try to book it for me, and they couldn’t.”

Many have expressed concern around technical issues with online booking, which can be especially frustrating for seniors who might be less comfortable using computers.

Warhaft said she’s actually very good with a computer and has booked several appointments for her less tech-savvy friends.

“I’m teaching an iPad course at the senior centre so it’s not that I don’t know what I’m doing,” she said.

For those 80 and over trying to take advantage of being at the front of the line, time is running out.

Each day this week, the minimum age requirement to reschedule a second dose gets lower.

“Oh my God, I started last night,” said Monteregie resident Brenda Lee, who spent hours trying to book an appointment for her father-in-law.

Like Warhaft, Lee said she received several error messages on Clic Sante, making it impossible to confirm her appointment.

“It would say ‘error message, reload page and try again,'” she said, adding that she spent four hours over two days trying to book.

“It was very frustrating because I could see the appointments online going one after another,” she said. “And I’m going ‘great. By time I get someone to make the appointment for me, the appointments will already be all gone.'”

Quebec’s health ministry did not immediately respond to questions from CTV News about the booking issues.

'So frustrated': Quebecers report major issues booking second-dose vaccine appointments